ReturnProof AI compares your dispatch video against the buyer's return video — flags empty boxes, swapped products and fake returns before you approve a single refund.
Sellers approve refunds on trust alone — and fraud hides in exactly the gap between what was shipped and what comes back.
Buyer returns a different product than what was dispatched.
Box arrives back with packaging only — no product inside.
Product is worn, used or opened before being returned.
A duplicate or counterfeit swapped in for the original.
Accessories, chargers or manuals missing from the return.
Both sides of the order are recorded and verified — turning a "he said, she said" dispute into a fraud score.
Seller records the product before it leaves the warehouse.
Every recording auto-generates a unique link & barcode for tracking.
Buyer records the same product before it's picked up.
Both videos are compared frame-by-frame for match, damage & authenticity.
A 0–100 score is generated for every return.
Auto-approve, auto-reject, or flag for manual review.
Sellers, buyers, pickup agents and admins each get exactly the tools their role needs — nothing more.
Total orders, returns, fraud returns & approved refunds at a glance.
Scan AWB → record video → upload → AI verifies automatically.
Every recording generates a unique verification link & barcode — used to fetch and match the video at any stage.
Return video is matched against dispatch footage with a result instantly.
Raise a dispute on any low-score return with full video evidence attached.
Pick a reason, see what proof is needed before starting.
On-screen prompts guide the buyer to record every angle the AI needs.
The return recording gets its own link & barcode, shared with the pickup agent for instant matching.
A QR is generated and a pickup is scheduled automatically.
Live status from pickup to verification to money back in account.
Confirms the right parcel at the doorstep, every time.
Pickup location is logged against the order for full traceability.
Quick visual proof of the parcel condition at pickup.
Final on-ground recording before the parcel re-enters the chain.
Sellers, orders, videos, fraud cases & revenue in one view.
Onboard, suspend or upgrade sellers and their subscriptions.
Pending, approved and rejected refunds, sorted by fraud score.
Fraud rate, return rate, seller performance & buyer fraud score.
Each verification step is handled by a purpose-built model — not one generic classifier guessing at everything.
Start small with pay-per-order, scale into a flat monthly plan as your return volume grows.
Built for Flipkart, Amazon, Myntra, Meesho & Ajio sellers who are done guessing on returns.